Cleaning Service Refund Policy At PristineSweep, we aim to provide reliable and high-quality cleaning services. Your satisfaction is important to us, and we are happy to resolve any issues in line with the Consumer Guarantees Act of New Zealand. Below is our refund and service resolution policy. 1. Service Satisfaction Guarantee If you are not satisfied with the service provided, please notify us within 2 days of the cleaning appointment. We will offer a free re-clean of the affected area(s), or a partial/full refund, depending on the situation and the extent of the issue. Claims made after 2 days may not be eligible for rework or refund unless there are exceptional circumstances. 2. Cancellation & Rescheduling You may cancel or reschedule your booking at least 24 hours in advance without penalty. Cancellations made less than 24 hours before the scheduled service may incur a 50% cancellation fee. No-shows or cancellations at the time of service may be charged in full. 3. Refund Process To request a refund, please email us at [email protected] with your name, booking reference, and a description of the issue. Photos or other evidence may help speed up resolution. Refunds are usually processed within 7 business days and will be returned to the original payment method. 4. Limitations Refunds do not apply if the issue is caused by unsafe conditions, restricted access, or incomplete information provided at the time of booking. We reserve the right to refuse future service if there is a pattern of repeated cancellations or refund demands without valid cause. We appreciate your trust in PristineSweep and will do our best to make things right if something goes wrong. For any further assistance, don’t hesitate to contact our support team.